ck54 Privacy Policy

Ck54 (referred to as "we", "us", or "the Platform") is a trusted online gaming platform in Bangladesh. Protecting the privacy of your personal information is our top priority. This Privacy Policy ("Policy") explains how we collect, use, store, and safeguard your data.

By using our services through the ck54 website, mobile app, or any other channel, you are deemed to have accepted this Privacy Policy. If you do not agree with this Policy, we recommend that you discontinue use of our platform.

This policy is developed in compliance with the GDPR (General Data Protection Regulation) and international data protection standards. Our data processing activities are regularly audited by third parties.

Ck54 collects your information through various means. We only collect data that is necessary to provide our services.

Information You Provide Directly:

• Identity Information: Full name, date of birth, and national ID number.
• Contact Information: Mobile number, email address, and residential address.
• Financial Information: Payment methods (Mobile Pay/Nagad number) and transaction history.
• Verification Documents: Copy of NID, passport, or driving licence (for KYC purposes).

Automatically Collected Data:

• Device Information: IP address, device model, operating system, and browser type.
• Usage Data: Login time, game history, and session duration.
• Location Data: Approximate geographic location (IP-based).
• Cookie & Tracking Data: Preferences, session data, and in-site navigation.

A summary of the types of information we collect:

Ck54 uses the information it collects for specific and legitimate purposes. Your data is never used for any other purpose without your consent.

• Service Delivery: Account creation, payment processing, and gaming service operations.
• Identity Verification: KYC process and age verification.
• Security: Fraud detection, prevention of multiple accounts, and cybersecurity.
• Legal Obligations: Compliance with Anti-Money Laundering (AML) regulations.
• Customer Support: Issue resolution, complaint handling, and customer support.
• Contact: Important updates, security alerts, and transaction notifications.
• Service Improvement: User experience analysis and platform improvement.
• Responsible Gaming: Detecting unusual gaming patterns and providing necessary support.

Ck54 does not sell your personal data to any third party. However, limited information may be shared in specific circumstances.

Parties with whom data may be shared:

• Payment Processors: Mobile Pay, Nagad, and other approved payment gateways are used to process transactions. Only the necessary information is shared.
• KYC Verification Services: Secure and approved verification partners for identity authentication.
• Game Providers: Only gaming-related data is shared with licensed game developers.
• Legal Authorities: In response to a court order or a request from a government authority as required by law.
• Security Partners: To prevent fraud and ensure cybersecurity.

Ck54 uses industry-leading security technology to protect your data. Our security infrastructure is multi-layered and continuously updated.

• 256-bit SSL/TLS Encryption: All data transmissions are end-to-end encrypted.
• PCI-DSS Compliance: Adherence to the highest Payment Card Industry security standards.
• Two-Factor Authentication (2FA): An added layer of security for your account.
• Regular security audits: Regular audits conducted by third-party cybersecurity experts.
• Firewall & DDoS Protection: Enterprise-grade security at the server level.
• Data Segmentation: Sensitive information is stored in separate, secured databases.

Ck54 uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential Cookies: Required for login sessions and security. Disabling these will prevent the site from functioning.
• Performance Cookies: Monitoring page load times and identifying technical issues.
• Functional Cookies: To remember your preferences such as language and theme.
• Analytics Cookies: To understand site usage and drive improvements (on an anonymized basis).

You can manage or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect the availability of some platform features.

Ck54 does not retain your data longer than necessary. A specific retention period is defined for each type of information.

Upon expiry, data is securely deleted or anonymised so that no individual can be identified.

You have several important rights regarding your personal data on the ck54 platform. We respect these rights and are committed to helping you exercise them.

Ck54 services are intended solely for individuals aged 18 and above. We never knowingly collect personal information from minors.

• If we become aware that any minor's data has been collected, it will be deleted immediately.
• If parents suspect their child is using ck54, please contact us at support@ck54.click.
• Ck54 follows international child protection standards to safeguard minors.

Ck54 servers are located in multiple countries. Your data may sometimes be transferred internationally for processing purposes.

• Any international data transfers are conducted in accordance with international data protection standards.
• An equivalent level of security is maintained during data transfers.
• Regardless of where your data is held, this privacy policy applies equally.
• International transfers are secured through the use of Standard Contractual Clauses.

Ck54 may update this Privacy Policy from time to time. We will notify you before any significant changes take effect.

• Advance notice of significant changes will be sent via email or SMS.
• The date of any changes will always be displayed at the top of this page.
• Continued use of the platform after changes have been made constitutes acceptance of the updated policy.
• Previous versions of the policy are kept in our archive.

If you have any questions, concerns, or complaints about this privacy policy, please get in touch. Our Data Privacy Team is always ready to help.